Thank you for shopping with us. If you're not completely satisfied with your purchase, we offer a hassle-free return policy to ensure your satisfaction.

Returns and Refunds

You may return an item within 14 days of receiving your order. Items must be unworn, unwashed, and in their original resalable condition. Items should include any original packaging (where applicable). Due to hygiene reasons, bodysuits, socks, and underwear cannot be returned if removed from their original packaging.

Exclusions

* Shipping costs are non-refundable. * Sale items are non-refundable unless faulty (as per UK consumer law). * We do not offer direct exchanges—if you need a different item, please return the original and place a new order.

Kindly be aware that we no longer facilitate exchanges as part of our policy.

How to Return an Item

Send a Picture and Explain the Issue: Before sending the product back, kindly email us a clear picture of the item you are not happy with, and explain the issue you have encountered. This will help us better understand the problem and assist you more effectively. Please send this information to help@senayuk.com.

Use a Tracking Service: For returns within the UK, we recommend utilizing a shipping service that offers tracking and insurance options. This is crucial to safeguard against delays or losses during transit. We suggest using ROYAL MAIL Tracked for domestic returns. For international returns, please arrange through reliable tracking services such as UPS, DHL, or DPD.

Include Pertinent Information: To expedite the processing of your return, make sure that the return package includes all pertinent information, such as your Order number, your Name, and a concise reason for the return.

Proof of Receipt Return: Keep a copy of the receipt showing that you have posted the return and any tracking information provided by the shipping service. This will be essential for tracking the return.

Email: help@senayuk.com

Return Address:

Senay Berhane, 212 Rivermead Court, Ranelagh Gardens, London, SW6 3SG, United Kingdom

Refund Processing

• All returned items must be unworn, unwashed, and accompanied by the packaging, where applicable.
• The return shipping costs are the responsibility of the customer.
• All items must maintain their original resalable condition.
• Adequate packaging is essential to ensure that returned items reach us undamaged.
• Due to hygiene considerations, bodysuits, socks, and underwear cannot be returned if removed from their original packaging.
• Ensure that all return packages are dispatched through a traceable and insured service. We cannot assume responsibility for items damaged or lost during return transit.

International Returns

For international returns, please use a tracking service that allows you to monitor the status of your return. Additionally, please be aware that additional costs might be incurred when making an international return.

Return Processing Time

Upon receiving the returned items To Senay, we kindly request up to 10 business days to process your return. Financial institutions may necessitate extra time to finalize the refund before the funds are reinstated to your account. Rest assured, we will notify you once the refund has been processed.

Refund Processing and Delay Resolution

Upon approval, the refund process will be initiated, and the credited amount will be automatically applied to your original method of payment, typically within a specified timeframe.

Addressing Delayed or Absent Refunds

In the event that you have not yet received your refund, we recommend the following steps:

• Bank Account Verification: Kindly verify your bank account once more to confirm whether the refund has been credited.
• Credit Card Company Contact: Should there still be a delay, consider reaching out to your credit card company. Keep in mind that the posting of refunds might require a certain period.
• Contacting Your Bank: Your bank might be able to provide insights into any potential processing timelines prior to refund posting.

If these steps do not yield results and your refund remains outstanding, we kindly ask you to reach out to us help@senayuk.com for further assistance.

Refund Policy for Sale Items

Please be aware that solely items marked at regular prices are eligible for refunds. Sale items, due to their nature, do not fall within the scope of refundable items.

Your cooperation and patience are valued throughout this process. Should you require additional assistance or clarifications, please don't hesitate to connect with us.

Exchanges Procedure

In the event that you desire to exchange your current item for an alternative product, kindly adhere to the following process:

• Return Original Item: Initiate the return process for your original item. Upon approval, we will promptly issue a refund based on your selected option.
• Place New Order: Following the return approval, you are required to

Need Help?

For any questions, contact us at help@senayuk.com – We aim to respond within 24 hours (Monday–Friday). We appreciate your understanding and look forward to assisting you!